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Help Center FAQ


Email Subscription Management

By signing up for a petsmarketstore account, you’ll receive exclusive offers, advanced product information and lots more delivered straight to your inbox.

If you no longer wish to receive our exclusive emails, simply click 'Unsubscribe' at the bottom of the last email you receive.

Forgot Your Password?

If you forgot your password, sign in and click 'forgot password?' Enter the email address associated with your account, then click 'send.' We will send you a link via email to reset your password. Please allow a few minutes for the request. You will have 24 hours to reset your password using the link provided in the email. If your link has expired, request a new link by following the same steps above.

If you were unable to reset your password or you didn't receive an email notification, please contact us via e-mail

Payment Options

At petsmarketstore.com, we accept all major forms of credit cards, as well as several other forms of payment:

  • American Express
  • Discover
  • MasterCard
  • Visa
  • PayPal
  • Amazon

We do not accept the following forms of payment:

  • CODs
  • Lay away plans

Important Payment Information:

  • Some debit and bank check cards may reflect deduction of funds immediately upon order. This is an authorization only. Funds will be collected by petsmarmetstore.com upon shipment of products.
  • For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

How do I use a discount code? 

Discount codes must be entered at the checkout page. You must press "apply" for it to generate a total update. Limit of 1 discount code per transaction order. 

Is your website safe? 

Absolutely. Yes. Our store includes a 128 bit SSL certificate that is used by the store shopping cart.